Online #CustServ: Wording matters so we don’t think we were hacked! [EXAMPLE]

Estimated read time: 4 minutesTraveling a lot gives us lots of opportunities to experience unique, interesting and sometimes weird stories. It also offers different glimpses what companies and organizations are doing when it comes to good, neutral and just bad customer service. I think of […]

“I’m excited to present this post to you.” [It’s OK when it’s meant]

Estimated read time: 2 minutesYou’ve heard me share my displeasure with people using phrases like this in their news releases, product announcements and – yes – social media posts: We are excited to …. We are pleased to … We are thrilled to announce… And […]