Content marketing: Telling Meaningful Stories

Live social media video: What to do when somebody calls while you are on-air

Disclaimers: The information provided is for informational purposes only and not personalized advice. It's accurate to the best of my knowledge at the time it's published. Links in articles maybe affiliate links.

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The other day I was doing a live Periscope when my phone rang. I was surprised. What should I do? My phone never rings. Ha. People text or email usually. 

Since I was a bit startled, I answered the call and, of course, that stops the Scope cold. No wrap-up with the viewers. No goodbyes. No calls to action. Etc.

I wondered: What’s the best way to handle calls that are ringing in while I’m live? Periscope doesn’t seem to have a “don’t allow incoming phone calls” function. 

If you are on wifi, you can turn your phone to airplane mode and then enable wifi while in airplane mode. That blocks calls, but allows the stream via wifi.

Recommended reading for you:

Periscope notifications get it right 

The best ways to use Periscope

So that’s one option and you can do that for Periscope or Facebook Live. To do Facebook Live video, you need the Facebook app, by the way. You can’t do it from the mobile web. 

If you are live streaming while cellular data is on (so not in airplane mode), it’s quite simple actually to not let phone calls interfere: 

Simply decline the call. 

Streams on both networks will continue, almost without a glitch. 

It’s so simple I feel a bit silly that I let an incoming call – not even an important one – interrupt a live stream. 

Now I know to simply decline calls,or go to airplane mode, and use wifi. 

Happy streaming!


Christoph Trappe

Hello and thanks for stopping by. I'm Christoph Trappe and I'm the Vice President of Content Marketing Strategy, Americas, at ScribbleLive, which is based in Toronto and is a global content marketing software company. Before I started at ScribbleLive I was VP of Content Marketing and Conversion at MedTouch, a Boston-based company that helps healthcare organizations with digital marketing. I've written two books, speak at conferences around the globe and blog frequently on here. I love sharing my stories and helping organizations share theirs. If you need help, just visit the Contact Me page in the navigation and drop me a note. I'm always happy to chat! Thanks for reading! - Christoph ctrappe@christophtrappe.com 319-389-9853

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