Content marketing: Telling Meaningful Stories

How I added the large MESSAGE button to my Twitter profile 

Christoph Trappe

February 12, 2017

Social media

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Social media offers an easy way to connect with people on a platform they already are using. Of course, we need to monitor and respond. Using the available tools and functions also helps.

Instagram allows you to add a Contact button that people can use to email or call (read here how to set that up). Facebook Messenger now has bots that can be used for customer service. On Twitter, you also can change some features to signal the intent to be more customer-centric.

Order my customer service book here.

These include:

  • Adding a big MESSAGE button
  • Adding your most responsive times
  • Adding an auto message when people start messaging you

Australia-based Adel de Meyer actually was the person who showed me how to set this up first, and I’m sharing here with her permission. Thanks, Adel!

  • Log in to Twitter on your browser. I did this on mobile, but it’s not quite optimized so I would recommend doing it on a laptop.
  • Then go here.
  • From there turn BUSINESS FEATURES on, and the rest is pretty self-explanatory.

I didn’t add hours myself, but I did add a welcome message:

This message shows when people start messaging you.

I wouldn’t recommend a link in the message as the link preview shows above the text. It’s possible to add one, but I didn’t think it looked very good.

Of course, setting this up isn’t enough. We still have to respond when people message us. But I would definitely recommend this for any business or organization that gets customer questions, complaints and concerns on Twitter.

Easy enough, and it shows a willingness to have a conversation with our communities.

And it might even encourage leads that turn into business.

Disclaimers: The information provided in articles is for informational purposes only and not personalized advice. It's accurate to the best of my knowledge at the time it's published. Enjoy and best of luck telling the best stories in your organization and life! Some articles may include affiliate links.

Christoph Trappe

Hello and thanks for stopping by. I'm Christoph Trappe. I've written two books, speak at conferences around the globe and blog frequently on here. I love sharing my stories and helping organizations share theirs. If you need help, just visit the Contact Me page in the navigation and drop me a note. I'm always happy to chat! Thanks for reading! - Christoph 319-389-9853

Updates in your inbox! No spam!

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 102,534 other subscribers

Confirmed talks

Lisbon, Portugal
March 3, 2018

May 2, 2018
Victory, Canada

book now

why content marketing projects should be fun


%d bloggers like this: