Hotel shows how to respond to Facebook review

Disclaimers: The information provided is for informational purposes only and not personalized advice. It's accurate to the best of my knowledge at the time it's published. Links in articles maybe affiliate links.

I spent some time in Cape Cod for a meeting and the stay was great. I learned a lot and enjoyed the beach as well.

Unfortunately when my room was cleaned my ziploc bag was misplaced. I need the bag to transport toiletries – including my razor – through security at the airport. The hotel staff was pretty helpful and I did end up getting a new bag from them. Thank you.

The hotel’s social media monitoring was great and is worth mentioning. I left a three-star review on Facebook and mentioned the situation.

Within minutes, the hotel responded and asked to help. Well done and it’s great to see timely social media participation.

Of course, I felt obligated to share all events.

Overall, a nice stay and I would recommend this hotel. A hotel representative followed up by email later to let me know that he’ll let staff know about this to prevent future repeats.