Who has some of the best customer service on Twitter?
Twitter seems to be my go-to nowadays to get a customer service question answered or issue resolved. The social team is often easier to reach than somebody on the phone. And many times quicker. And I don’t have to wait on hold. So here are my examples of Twitter account with best customer service in […]
Read MoreONLINE REVIEWS: Sometimes we – the customer – just don’t want to discuss negative reviews any further 😱👎⭐️
You’ve probably heard me talk about that responses to online reviews and really any customer feedback publicly or not publicly are usually better than no response at all. But sometimes additional discussion from the perspective of the customer, i.e. the person leaving the review – is not something that’s desired. This really hit me over […]
Read MoreTRAVEL STORIES: This Europe trip could have started off better! “Do you need oxygen?”
I was heading to Berlin in June 2017 to speak at the Content Marketing Forum. Upgrade has been requested from Chicago to London (lie down seats are nice for overnight flights – obviously!). All my props and clothes fit in my one carry on and jacket. Ready to go. The layover in Chicago wasn’t super […]
Read More[TRAVEL] Two ways travel technology has recently helped me
Technology can make our lives easier and of course harder. There are still plenty of times when technological solutions don’t work or aren’t keeping my specific customer journey in mind. But then there are the times when I’m delightfully surprised and when technology makes a transaction simple or helps me accomplish a goal on a […]
Read MoreSTARTUPS ➡️ Clients are lining up – how to get paid? Check or digitally?
I think of myself as more of a storytelling and growth innovator kind of person as opposed to a numbers person. Though numbers can certainly help us tell better stories and help us tell better stories continuously if we can get paid for it. As a businessman I’m certainly a numbers person when it comes […]
Read More[CUSTOMER RELATIONS] What should we ask customers when they are about to leave us?
We recently decided to discontinue a service with a company we’ve been with for over 20 years. I won’t share who it is and what the exact service is but it was a service that required us to actually go to the physical location and stop the relationship. I’m always interested in seeing how conversations […]
Read MoreHow do we know whether or not a new technology will actually improve our healthcare experience?
The Healthcare Leadership Chat on Tuesdays on Twitter is one of my favorite Twitter chats. On May 23, 2017, the topic covers technology in healthcare. That’s like three important and favorite topics of mine in one: Twitter (social media), technology and also customer/patient experience. I’ll try to participate live – as always – but also wanted […]
Read More#AdobeChat: How to improve your content marketing (Christoph Trappe recap)
On May 17, 2017, I was a guest on #AdobeChat on Twitter to discuss how to improve your content marketing. There were eight questions through the 60-minute chat. If you missed it, here are some of my highlights on how I answered the questions: Q1: What role does content play in creating a better […]
Read MoreWhy fast communication often can beat slow communication [SOCIAL MEDIA]
I respond pretty quickly to all kinds of messages that are coming my way. That includes emails, direct messages on Twitter and those Facebook Messenger messages that come from this website. As you may recall, a few days ago I added the Messenger widget to the site and now, after about 22 seconds, it pops […]
Read More[CUSTOMER SERVICE] How to add a useful Facebook Messenger bot to your website
This article gives you a step-by-step overview how to add your Facebook Messenger bot to your website, link it correctly to your account and set up automatic messages.
Read More[APPS] Why I wish the “general bugs” app updates would just stop
How companies can write better app update documentation.
Read More[TRAVEL STORIES] What’s better? Uber or Lyft? 🚗🚗
A look at my ride-sharing preference: Uber or Lyft
Read More[AGENCY LIFE] Why marketers should take an agency stint
This article looks at how agency stints can help all marketers in their careers.
Read More[PERSONALIZATION] Designing for the masses is not the future
You hear the so-called experts out there who say they test and measure and whatever else the latest buzzword in digital marketing is. Buzzword bingo can be fun, but does it actually helps us create better customer experience? Not always. Talking still needs to be backed up by the right walk! We put this box […]
Read More#Adobesummit blog: Answer this: What’s the business purpose of this innovation?
Disclaimer: Adobe invited me to the Adobe Summit North America 2017. This post was not approved by them. They didn’t even get a preview. It’s my opinion and if you agree it’s yours too. 😂🤔 The Adobe Summit 2017 in Las Vegas knew how to throw a party. The production was fantastic and entertaining when […]
Read MoreHow many brands get human to human marketing wrong and how to fix it
Whether you are in B2B or B2C marketing, it's really all H2H or P2P nowadays. You are trying to reach people afterall. This article discusses how to keep the people in mind.
Read More[FITNESS BLOG] What are the best headphones for the gym?
I work out about five or six times a week and I love listening to music while hitting the gym. Other people have told me they like listening to podcasts and others yet like to work out without any audio entertainment. But if you fall into the first two categories, chances are that you’ll need […]
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Confirmed talks
Raleigh, NC
Aug. 22, 2017
Annual conference
Reno, NV
Oct. 8-9. 2017
Lisbon, Portugal
March 3, 2018
Also catch me at…
Christoph Trappe
August 5, 2017
Customer service, Social media